Need help?
Frequently Asked Questions
Order
Simply select your desired piece, add it to your cart, and proceed to checkout.
Once your payment is confirmed, you will receive an order confirmation email.
If your order has not yet been shipped, you may request a modification or cancellation by
contacting us as soon as possible at:
contact@teseobarcelona.com
Once shipped, orders can no longer be modified.
Shipping
We ship to Spain, the European Union, Switzerland, the United Kingdom, the United States and Canada.
Orders are prepared within 1–3 business days.
• Spain: 1–3 business days
• European Union, Switzerland, United Kingdom, United States and Canada: 3–7 business days
Signature pieces are made to order and delivered within 3–4 weeks.
All orders are shipped with DHL: DHL Express to Spain, Switzerland, the United Kingdom, the United States and Canada, and DHL Economy Select to the rest of the European Union.
For orders shipped to Switzerland, the United Kingdom, the United States or Canada, customs duties or taxes may apply. These fees are the responsibility of the customer.
Once your order is shipped, you will receive a tracking number via email to follow your delivery in real time.
RETURNS & EXCHANGES
Yes, you have 14 days from the date of delivery to return your item.
Returned items must be:
• Unworn and unused
• In perfect condition
• In original packaging
Return shipping costs are the responsibility of the customer.
Refunds are processed after inspection of the returned item and issued via the original payment method.
PRODUCTS
Our jewelry is designed to be resistant to water, heat, and daily wear.
However, we recommend avoiding prolonged exposure to preserve its brilliance.
TESEO pieces are treated to resist oxidation and maintain their shine over time.
Yes, our jewelry is made with materials selected to minimize the risk of allergic reactions.
ESCAPULARIOS & JEWELRY
Originally a devotional medallion worn around the neck, especially popular in Spain and Latin America. TESEO reinterprets it as a contemporary men's jewel: a 316L steel pendant, 18K gold plated or polished silver, set with a natural stone or in a stone-free pavé version. It is also available in 18K gold with diamonds in the Signature line.
On its own with a simple outfit, or layered with a shorter chain. It is made to be worn every day.
Yes, each piece is delivered with its chain, 50, 55 to 60 cm long depending on the model.
No. 316L steel does not rust or oxidise. To keep the plating bright, avoid perfume, chlorine and abrasive products.
The Dualité, Aura and Essenza collections are designed for men. The Signature line is unisex.
PAYMENTS
We accept:
• Credit/Debit cards (via Stripe)
• PayPal
All payments are secure.
CONTACT
For any inquiries, please contact us at:
contact@teseobarcelona.com
Our team will respond as soon as possible.






