Need help?
Frequently Asked Questions
Order
Simply select your desired piece, add it to your cart, and proceed to checkout.
Once your payment is confirmed, you will receive an order confirmation email.
If your order has not yet been shipped, you may request a modification or cancellation by
contacting us as soon as possible at:
contact@teseobarcelona.com
Once shipped, orders can no longer be modified.
Shipping
We ship worldwide.
• Europe: 2–5 business days
• International: 3–7 business days
Orders are prepared within 1–3 business days.
All orders are shipped via DHL Express for fast and secure delivery.
For orders outside the European Union, customs duties or taxes may apply depending on your country.
These fees are the responsibility of the customer.
Once your order is shipped, you will receive a tracking number via email to follow your delivery in real time.
RETURNS & EXCHANGES
Yes, you have 14 days from the date of delivery to return your item.
Returned items must be:
• Unworn and unused
• In perfect condition
• In original packaging
Return shipping costs are the responsibility of the customer.
Refunds are processed after inspection of the returned item and issued via the original payment method.
PRODUCTS
Our jewelry is designed to be resistant to water, heat, and daily wear.
However, we recommend avoiding prolonged exposure to preserve its brilliance.
TESEO pieces are treated to resist oxidation and maintain their shine over time.
Yes, our jewelry is made with materials selected to minimize the risk of allergic reactions.
PAYMENTS
We accept:
• Credit/Debit cards (via Stripe)
• PayPal
All payments are secure.
CONTACT
For any inquiries, please contact us at:
contact@teseobarcelona.com
Our team will respond as soon as possible.






