Teseo House
WARRANTY
Our warranty reflects TESEO Barcelona’s commitment to quality, durability, and lasting craftsmanship. It outlines the conditions of coverage, the review process, and the solutions that may be offered should a manufacturing defect be identified.
The warranty does not cover damage resulting from misuse, improper care, extreme conditions, loss, or theft.
If you believe your item is defective, please contact us at contact@teseobarcelona.com.
Please include:
- Your full name
- Order number
- Description of the issue
- Photos of the product
Our team will review your request and provide a suitable solution.
If the defect is confirmed, TESEO Barcelona may:
- Repair the item
- Replace the item
- Offer a store credit if repair or replacement is not possible
All decisions are made at the discretion of TESEO Barcelona.
This warranty is valid only for items purchased through our official website or authorized channels.
It does not affect your statutory rights under applicable consumer laws.
We design each TESEO Barcelona creation to last. Proper care will preserve the beauty and longevity of your jewelry over time.